Return and Refund Policy

At Splago.Shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the following policy.

1. Return Period

We accept return requests within 30 days from the date of delivery. After 30 days, we may not be able to accept a return or offer a refund or exchange.

2. Return Eligibility

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must not show any signs of damage, wear, washing, or alteration.
• The product should be returned in its original packaging, including accessories and tags where applicable.
• Certain products may not be eligible for return due to hygiene, safety, or other restrictions.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photos or other information to verify the issue.

After verification, we may offer a replacement, exchange, or refund, depending on the circumstances.

4. Return Shipping

Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

5. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable refund amount will be processed using the available payment method or another mutually agreed method.

6. Exchanges

If you wish to exchange an eligible product, please contact us within 30 days of delivery. Exchanges are subject to product availability.

7. How to Request a Return

To request a return, please contact us with your order number, the reason for the return, and any relevant photos or information.

Contact Information:

Email: salam.anmol1234@gmail.com
Phone/WhatsApp: 03222052535
Address: Karachi, Sindh, Pakistan

Splago.Shop reserves the right to refuse returns that do not meet the conditions described above.